You can delete your PostBee account and the data associated with it at any time, either from inside the app or by emailing us. This works whether you signed in or used PostBee without an account. This page explains both options and what happens to your data.
Before you delete your account
- Deleting your account is permanent. Your profiles, drafts and history cannot be restored. If you come back later, you will start from scratch. Your posts on X are not affected.
- Cancel your subscription first. Subscriptions are billed by Apple or Google, not by us, and deleting your account does not cancel them. Cancel in Google Play subscriptions or in your Apple ID subscriptions before you delete your account.
- Download your data if you want a copy. In the app, open Settings and choose Download My Data to have an export emailed to the address on your account.
Delete your account in the app
- Open the PostBee app on your iPhone or Android device.
- Tap the Profile tab.
- Tap the Settings (gear) icon.
- Scroll to the bottom and tap Delete My Account.
- Confirm the deletion in the dialog.
- If you signed in with Apple, confirm with Apple when asked, so the app can revoke its access to your Apple ID.
Your account is deleted immediately, you are signed out, and the app starts over as new. If you are on an older version of the app and do not see Delete My Account, update the app or email us using the steps below.
Can't access the app? Email us
If you have already uninstalled PostBee, or can no longer sign in, you can request deletion by email instead. Send a message to support@postbee.co with the subject "Delete my PostBee account". Please send it from the email address you use to sign in, or tell us the phone number you signed in with and the X usernames you added, so we can find your account.
We will confirm your request and delete your account and its data within 30 days.
What is deleted
When your account is deleted, we remove:
- Your sign-in identity: the Apple ID, Google account or phone number linked to your account, and the email address stored with it.
- Your account record, including device identifier, IP address, country, language, time zone and push notification token.
- Your connected X accounts and the X access tokens stored for them.
- Your profiles, with their style rules, viewpoints, example posts, notes and training history.
- Your drafts, briefs, sources and screenshot records, and your history of them.
- Your subscription records on our servers.
What may remain
- Public X posts fetched from X are kept in a shared cache that is not tied to any account. Deleting your account removes your link to them, not the cached public posts.
- Image files, such as screenshots you uploaded and stored copies of profile pictures, are held in separate file storage and may remain there for some time after your account record is deleted.
- Purchase records held by Apple or Google. Apple and Google keep their own records of your App Store and Google Play purchases.
- Operational logs, backups and support emails are kept only as long as needed for their purpose, then deleted.
- Anonymous, aggregated statistics that cannot be linked back to you.
Accounts that have not been used for 180 days are deleted automatically, unless they have an active subscription.
Questions?
If you have any questions about deleting your account or about your data, email us at support@postbee.co. Our Privacy Policy describes what we collect and why.